Service Manager - Homelessness

The service supports young people aged 16-25 who are homeless or at risk of homelessness and have complexities in their needs/risks to move on to independent living.

The successful candidate will be required to work 37.5 hours per week working Monday - Friday, between the hours of 9AM - 7PM.

Temporary cover is required for minimum 2 months, with the possibility of extension.



In this position, you will be expected to;
- Manage a supported accommodation building housing 14 young people and line manage 5 staff members
- Ensure the service delivers excellent and continuously improving project performance in line with the contract for supported accommodation
- Maintain staffing levels to deliver the service
- Ensure staff undertake all activities and monitor performance
- Work with the Area Director to manage the team and deliver the service.
- Be available to deal with clients who need help or advice, either by phone or on a drop-in basis.
- Monitor all support being provided to the clients and provide direction where appropriate.
- Be available to represent the organisation at partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals
- Work closely with commissioners, other statutory and voluntary partners to develop the service
- Keep clear and relevant records and statistics and ensure good communication with the Project Workers and Project Evaluators
- Responsible for the health and safety of the building and all housing management tasks (with support from internal teams and processes).
- Participate in the on call rota

To apply for this role, you must have;
- Experience working with young people including those at risk of homelessness
- Experience of working with people who are categorized as high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour
- Experience of effectively managing staff
- Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre-tenancy support
- Experience supporting service users to set up benefits and maintain their accommodation
- Knowledge and understanding of the criminal justice and benefits system
- Experience of health and safety and housing management responsibilities
- Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries
- Experience of contributing to high level strategic discussions with an ability to deliver the outcomes required to promote the service
- Able to work on own initiative providing leadership to the team but at same time able to exercise sound judgement in knowing when to consult with line management
- Understanding and ability to implement risk management, information sharing and data security arrangements
- Ability to use IT to a level which will enable high quality reporting to be carried out.

This should include an ability to use data capture systems including running queries and reports.

Please note; there is parking at the service