Fluent English and German required

I am working with an amazing client in Hamburg and they are looking for a hands on General Manager to join the team asap.

If you like fast paced, achieving great things within a team setting and you have plenty of energy to give combined with a can do attitude this role is perfect for you.

Main Duties & Responsibilities:

• Coordinate and supervise the work led by MODs and managers.
• Resolve any operational problems as they arise.
• Provide floor support to managers during periods of understaffing or extra workload.
  
  Regularly work independent manager shifts.
• Ensure all requirements are met regarding:


• Presentation/appearance/temperature of guest rooms and public areas
• Presentation and preparation of products (excluding kitchen)
• Hospitality and staff interaction with guests and one another
• Ensure guest experience is KEY!
• Compliance with operational and personal hygiene standards, working methods, assortment, orderliness, and inventory usage


• Conduct regular checks on the above points and address any irregularities immediately.
  
  Instruct and advise managers on observed deviations.
• Monitor adherence to established procedures.
• Identify structural bottlenecks, partially based on employee input.
• Evaluate and analyze work processes and procedures, advising on departmental organization and improvement of systems.
• Implement harmonization of processes across disciplines and carry out approved changes.
• Develop and maintain operational guidelines and procedures for managers; ensure SOPs are updated as needed.
• Achieve pre-set targets and budgets.
• Analyze monthly performance figures.
• Identify deviations from budget and objectives, discuss with managers, investigate causes, and adjust as necessary in consultation with the management team.
•  Attend monthly financial review meetings.
• Serve as a reliable contact point for managers and employees.
•  Direct, guide, and motivate the team, maintaining clear and direct communication.
• Conduct performance and appraisal interviews; support managers in resolving complex issues.
• Convene, prepare, and chair management meetings.
• Communicate management and board decisions and policies, clearly explaining the reasoning behind them.
• Supervise HR management, especially selection, hiring, promotion, training, and staff motivation, as carried out by managers.
• Ensure effective onboarding and development of employees.
•  Identify opportunities to optimize employee engagement and motivation.
• Select and train managers, ensuring they are properly inducted and equipped for the role.
• Train managers in management techniques, philosophy, and required procedures.
  
  Evaluate performance based on job descriptions.
•  Conduct and initiate interviews regarding performance, termination, salary adjustments, contract renewals, etc.
  
  Make recommendations to management concerning salaries, promotions, and career development.
• Ensure availability of resources and equipment through effective ordering, maintenance, and stock management.
• Submit investment proposals for major purchases, including cost-benefit analysis.
• Guarantee accurate financial and administrative handling of purchases and sales.
• Provide relevant information to management as required.
• Identify areas of improvement in the restaurant’s formula.
• Monitor industry trends and developments; propose improvements and creative adjustments to management as needed.
• Responsible for security policy.
• Ensure preventative measures against burglary, fire, robbery, and theft are in place, and that security is closely monitored (including use of procedures and evacuation plans).
• Schedule, coordinate, and evaluate regular evacuation drills.
• Collaborate with kitchen managers to address operational needs and provide support where necessary.
• Support marketing activities when needed, including photo shoots, idea generation, and brainstorming sessions.
• Manage compliance with external regulations (catering licenses, HACCP, collective labor agreement, working conditions, etc.).