ServiceNow Developer

ServiceNow Developer Location: United Kingdom
Security Clearance: SC Eligible
Employment Type: Permanent

Linking Humans is working with a UK-based organisation where ServiceNow sits at the heart of the organisation.

The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.

This is a hands-on developer role suited to someone who enjoys building, configuring, and improving ServiceNow applications in live environments.

You will work closely with senior consultants and architects while owning the delivery of high-quality workflows, portals, and integrations.

Role overview

As a ServiceNow Developer, you will be responsible for the design, build, and configuration of ServiceNow capabilities across multiple workflows.

The role focuses on delivering intuitive user experiences, efficient automation, and scalable platform design.

Key responsibilities include:

- Building and customising ServiceNow workflows across customer, employee, and technology experience
- Developing modern user interfaces using ServiceNow’s experience layer
- Configuring Service Portal and UI Builder to deliver role-based dashboards and portals
- Creating and maintaining integrations with external systems
- Supporting customer journey design through effective workflow and portal configuration
- Collaborating with senior team members and stakeholders across IT, HR, and customer functions

This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.

The following experience is essential for this role.

IT Service Management (ITSM)

This is the core technical foundation.

You must have hands-on experience building and customising:

- Incident, Request, Change, and Problem Management
- SLAs, approvals, notifications, and flows
- Service catalogue items
- CMDB-aligned processes

Most platform workflows will anchor here.
Customer Service Management (CSM) 

This role has a strong customer experience focus.

You must have hands-on experience with:

- Customer portals
- Case management
- Omnichannel experiences
- End-to-end customer journey workflows

HR Service Delivery (HRSD)

Core to the employee experience element of the role.

You should have practical experience delivering:

- HR case management
- Employee lifecycle events
- Onboarding workflows
- Employee and HR portals

Skills and experience

- Proven hands-on experience as a ServiceNow Developer
- Strong understanding of ServiceNow workflows across CX, TX, and EX
- Proficiency in JavaScript and ServiceNow scripting fundamentals
- Experience with Flow Designer, Glide API, and IntegrationHub
- Familiarity with HTML and CSS for portal customisation
- Experience building integrations and end-to-end automated workflows
- Ability to translate business requirements into practical platform configuration
- Strong problem-solving skills and attention to detail

Experience with AI-driven capabilities such as Now Assist or GenAI features is advantageous but not essential.

Security requirements

This role requires eligibility for Security Check (SC) clearance.
Applicants must have resided continuously in the United Kingdom for the past five years and meet standard clearance criteria. 

Why consider this opportunity

- ServiceNow is a strategic platform with long-term investment
- Exposure to complex, enterprise-scale environments
- Opportunity to work across customer and employee experience use cases
- Clear development path alongside senior architects and consultants
- Strong emphasis on quality delivery and technical standards

If you are a ServiceNow Developer looking for a role where you can build meaningful workflows, develop your technical depth, and work on impactful programmes, this is a strong opportunity to explore.