ServiceNow CMDB Product Manager

ServiceNow CMDB Product Manager
Location: North West England (hybrid)
Type: Permanent
Salary: £70,000 – £100,000 + bonus + excellent benefits

We’re partnering with a large, well-established enterprise organisation seeking an experienced CMDB Product Manager to join a growing IT Service Management function.

This is a key role focused on improving service delivery, strengthening data quality, and driving better technology outcomes across the business.
The Role You’ll own the CMDB product strategy and roadmap, working closely with internal technology teams and vendors to optimise ITSM processes.

The position combines product ownership, data governance, and service management expertise to improve operational performance and customer journeys.
Key Responsibilities

- Define and deliver the CMDB product roadmap using agile practices
- Lead cross-functional teams and partners to improve ITSM processes
- Drive data governance, quality controls, and compliance monitoring
- Develop KPIs, reporting, and management information
- Collaborate with stakeholders to align services with business and regulatory needs
- Identify risks and implement appropriate controls
- Provide guidance, training, and best-practice process documentation

Essential Skills

- Strong ServiceNow CMDB expertise, including CSDM, ITOM Discovery, and IRE policies
- Agile product ownership experience (backlog, releases, OKRs)
- Data governance and quality management across critical data elements
- Experience working within large, complex technology environments

Desirable Experience

- Integration with ITAM, SAM, or HAM
- Exposure to Change, Vulnerability, or Identity & Access Management
- Knowledge of enterprise architecture or technology reference models

Package & Benefits

- £70,000 – £100,000 basic salary
- Performance-based bonus
- Excellent pension scheme
- Hybrid working model
- Strong focus on work–life balance
- Comprehensive benefits package

This is an excellent opportunity to influence strategy, lead complex initiatives, and deliver measurable improvements in a high-impact technology environment.
Contact us to learn more or apply confidentially.