Customer Service Executive

As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail.

As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times.

This role is full time, office based, in Banbury.

As Customer Sales Advisor, you will be responsible for:

• Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately


• Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale


• Effectively managing workload through email management system


• Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need


• Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin


• Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed


• Achieving all department and individual targets


• Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation


• Maintaining a strong knowledge of the product ranges and attending all available product training

As Customer Sales Advisor you must be/have:

• Strong customer service skills


• Sales order processing experience


• Technical customer service / sales admin experience


• Upselling, cross selling experience


• Confident communicator


• Ability to work to tight deadlines


• Able to prioritise workload effectively


• Able to work independently


• Accurate and fast paced quality of work


• Comfortable working within a busy, open plan office


• Solid IT skills


• Experience of working with a CRM system
  
  

What's in it for you?

• £28,000 salary


• Mon - Friday office hours 8.30 - 4.30 or 9.00 to 5.00 with ½ an hour lunch


• Free onsite parking


• Working as part of a friendly and supportive team


• Training progression and development


• Excellent benefits - 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!