ServiceNow Senior Technical Architect

Linking Humans is supporting a global consulting organisation that is expanding its ServiceNow delivery team and is looking for a Senior Technical Architect to lead complex platform implementations and provide technical leadership across client engagements.
This role focuses on solution architecture, platform development, integrations, and mentoring delivery teams, ensuring ServiceNow solutions are scalable, secure, and aligned with client business objectives.
Key Responsibilities

- Lead the design, development and deployment of ServiceNow solutions across enterprise environments
- Work with clients to gather requirements and design scalable platform architectures
- Develop and configure ServiceNow applications, workflows and integrations
- Ensure solutions follow ServiceNow best practices, architecture standards and coding guidelines
- Implement integrations using REST, SOAP APIs and Integration Hub
- Conduct testing, quality assurance and support production deployments
- Support platform upgrades, release management and performance optimisation
- Provide technical leadership and mentoring to junior consultants
- Troubleshoot and resolve complex platform issues
- Deliver knowledge transfer and training to both internal teams and clients

Requirements

- Degree or Diploma in Computer Science or related field
- ITIL v4 Foundation certification

- ServiceNow certifications including:

- CSA (Certified System Administrator)
- CIS (Certified Implementation Specialist)
- CAD (Certified Application Developer)
- CTA (Certified Technical Architect) preferred

Experience

- 8–10 years of hands-on ServiceNow experience
- Strong experience across modules such as ITSM, ITOM, CSM, HRSD and ITBM
- Experience building Service Portal, mobile solutions and integrations
- Strong understanding of ITIL and Agile delivery environments
- Proven ability to lead projects and mentor technical teams