ServiceNow Business Process Architect

Linking Humans is working with a global consulting organisation that is growing its ServiceNow Business Process Consulting team.

They are looking for an experienced ServiceNow Process Architect to help clients design, optimise, and implement service management processes that improve efficiency and business outcomes.
This role focuses on process design, stakeholder engagement, and translating business requirements into scalable ServiceNow solutions.
Key Responsibilities

- Act as a subject matter expert in Service Management processes including ITSM, ITOM, ITAM, CSM, FSM and GRC
- Work with stakeholders to gather and document business and functional requirements
- Design and document ServiceNow process frameworks aligned with ITIL 4 best practices
- Translate process designs into functional requirements for technical delivery teams
- Support solution validation, testing cycles and creation of test scripts and user stories
- Collaborate with technical consultants, data teams and change teams during implementations
- Deliver training and knowledge transfer to client stakeholders
- Drive continuous process improvement and support service transformation initiatives

Requirements

- Bachelor’s degree in IT, Computer Science or a related field
- ITIL 4 Foundation certification
- ServiceNow Certified System Administrator (CSA)
- 3+ ServiceNow CIS certifications (e.g.

ITSM, CSM, HRSD, ITAM, ITBM, GRC or FSM)
- Strong experience working with ITSM frameworks such as ITIL, COBIT or ISO20000

Experience

- Strong background in ServiceNow process consulting and service management transformation
- Experience with enterprise ITSM tools such as ServiceNow, Remedy or HP Service Manager
- Ability to engage senior stakeholders and influence process improvements
- Experience working across complex enterprise environments and large programmes