ServiceNow Enterprise Architect (Arabic Speaking)

Linking Humans is supporting a global consulting organisation that is expanding its enterprise ServiceNow architecture capability in the Middle East.

They are looking for an experienced Arabic-speaking ServiceNow Enterprise Architect to act as a strategic advisor to large enterprise clients and guide the evolution of their ServiceNow platforms.
This role focuses on enterprise architecture, platform strategy, governance, and technical leadership, ensuring organisations maximise the value of their ServiceNow investment.

Key Responsibilities Enterprise Architecture & Platform Strategy

- Act as a trusted technical advisor to enterprise clients, shaping platform strategy and long-term architecture
- Guide the evolution of the ServiceNow platform and its integrations with broader enterprise technologies
- Align technology roadmaps with business priorities and digital transformation goals
- Provide architectural governance to ensure solutions meet scalability, security, and best practice standards

Leadership & Delivery Oversight

- Lead and mentor technical teams delivering ServiceNow solutions
- Support incident management and technical escalations when required
- Promote collaboration across sales, delivery, and operations teams

Platform Optimisation & Innovation

- Analyse platform performance and identify opportunities for optimisation and improvement
- Conduct post-implementation reviews and drive continuous improvement initiatives
- Support adoption of technologies such as automation, observability, and AI-driven workflows

Stakeholder Engagement

- Engage with stakeholders from technical teams through to executive leadership
- Deliver presentations, platform reviews and strategic updates
- Build strong client relationships that position the organisation as a trusted transformation partner

Commercial Support

- Identify opportunities to expand ServiceNow capabilities within enterprise accounts
- Contribute to presales discussions and support long-term account growth

Requirements

- Bachelor’s degree in Computer Science, Information Systems or related field
- ITIL v4 Foundation certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, CSM, HRSD)
- ServiceNow Certified Technical Architect (CTA) preferred
- Fluent Arabic and English required

Experience

- 10+ years of experience in IT, including 5+ years in enterprise architecture or technical leadership roles
- Strong experience delivering and evolving ServiceNow platforms in large enterprise environments
- Proven experience managing strategic client relationships and guiding platform strategy
- Experience with automation, AI operations, or enterprise integration platforms is advantageous