ServiceNow HRSD Senior Consultant

Hybrid - 2 days a week from the office - (London / Manchester / Glasgow / Newcastle – Hybrid) | Permanent

Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow HR Service Delivery (HRSD) practice.

They are looking for a Senior Consultant with strong ServiceNow HRSD expertise to help organisations transform their HR and Global Business Services functions through modern digital solutions.
This role focuses on HR transformation, process optimisation, and ServiceNow HRSD implementation, helping clients improve employee experience, automate HR services, and modernise HR operations.
Key Responsibilities

- Facilitate HR process workshops to map current and future-state journeys such as onboarding, lifecycle events and case management
- Identify opportunities to improve HR service delivery using ServiceNow HRSD
- Translate business requirements into functional specifications and ServiceNow configurations
- Support the design, configuration, testing and deployment of ServiceNow HRSD solutions
- Collaborate with cross-functional teams to ensure successful solution delivery and adoption
- Contribute to change management and stakeholder engagement activities
- Mentor junior consultants and support delivery workstreams

Experience & Skills

- Experience working with ServiceNow HRSD implementations
- Strong understanding of HR processes and HR service delivery models
- Experience running process workshops and engaging stakeholders
- Ability to translate business requirements into technology-enabled solutions
- Familiarity with automation, AI capabilities and integrations within HR platforms
- Consulting experience within HR transformation programmes
- Experience working in Agile delivery environments

Preferred Qualifications

- ServiceNow CIS – HRSD certification
- Experience working within large consulting or transformation environments
- Exposure to HR analytics and continuous improvement initiatives
- Security clearance (beneficial)

Additional Information

- Hybrid working and able to choose office locations in London, Manchester, Newcastle or Glasgow.
- Some travel to client sites may be required depending on project assignments