Customer Calls Advisor

Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organisation within a friendly and supportive team where you will receive a competitive salary and holiday pay too!  

In the Customer Calls Advisor job, you will be: 

• Dealing with customer telephone enquiries and follow ups in relation to housing, rent and repairs
  
• Providing support and guidance to customers via the telephone, e-mail, letter or on-line 
• Contacting tenants to update information held on the system and undertaking welfare checks to see if assistance is needed in any way 
  
• Updating system information/records and any other admin duties as required
  

To be considered for the Customer Calls Advisor job must have:

• Extensive experience of working in a customer focused environment
  
• Strong customer service, interpersonal and communication skills, both written and verbal
• Good IT and keyboard skills with experience of using Windows based applications
  
• Ability to speak Welsh due to the nature of the business (advantage)

This is a temporary, full time (35 hours per week, Monday to Friday) on a week by week basis however is likely to last 6 months.

The hourly rate is £14.21 per hour plus holiday pay.

The role offers hybrid working however, will required to travel to offices near Llandudno as and when required.

If you believe you have the skills and experience then please get in touch today!

Supertemps Limited is acting on behalf of our client as an employment business.