Head of Operations, Specialty Coffee – London, up to £75k

Are you a senior operator with a passion for hospitality and a knack for scaling businesses? We are thrilled to be supporting a fast-growing, up-and-coming coffee brand that’s currently running two successful sites in the city.

With strong investment backing, they are ready to expand to ten locations over the next few years, and they’re looking for the right person to help them make that happen!

This brand is more than just about serving exceptional coffee.

They are deeply committed to sustainability, giving back to the community, and building an engaging events arm of their business.

It’s a company with a purpose, and they need a visionary operations leader to take them to the next level.

The role of the Head of Operations:

• Managing and refining processes across multiple locations to ensure smooth, efficient day-to-day operations while maintaining the highest quality of service.
• Leading the expansion from two to ten sites, ensuring new openings are delivered on time, on budget, and with operational excellence.
• Working closely with senior leadership to improve profitability through effective budgeting, cost control, and revenue growth strategies.
• mentoring, and motivating a high-performing team, ensuring all staff are aligned with the brand’s values and operational standards.
• Identifying opportunities to optimise and streamline the operating model, with a focus on scalability and long-term sustainability.
• Upholding the company’s commitment to sustainability, community involvement, and innovative events, ensuring these values are embedded in the company culture as it grows.
• Ensuring that every customer has a memorable experience by consistently delivering outstanding service and high-quality products.

The Right Head of Operations

• A senior operator with a strong background in hospitality.
• Proven experience in scaling businesses and refining operating models.
• A leader who can drive profitability while maintaining the brand’s high standards.
• Someone passionate about sustainability, community engagement, and making a positive impact.