Customer Service Navigator

Job Title: Customer Service Navigator
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Ashton Under Lyne, OL6
Start Date: ASAP

Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator.

You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.

Key Duties and Responsibilities:

• Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.


• Provide guidance on housing benefits, council tax, and other financial aid applications.


• Support residents facing financial challenges, offering comprehensive advice on available resources.


• Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.


• Conduct “better off” calculations and connect residents with employment support where applicable.


• Maintain accurate records and use customer service systems in line with organizational procedures.


• Facilitate applications for Blue Badges and liaise with other services to provide holistic support.


• Carry out home visits or operate from outreach venues within Tameside as directed.


• Handle customer complaints efficiently, ensuring resolution or escalation as necessary.


• Participate in staff meetings and training to enhance service delivery.

Qualifications and Experience:

• Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.


• Proven experience in resolving complex customer inquiries across multiple channels.


• Proficient in IT, including Excel and data management.


• Strong communication, interpersonal, and team-working skills.


• Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk