Front Office Manager | 5 Luxury Resort in the Mediterranean

The Property

Set against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale.

With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.

They are currently seeking a dynamic, seasoned Front Office Manager to lead the department.

The Role

As Front Office Manager, you will be the heartbeat of the hotel’s operations.

You will lead, inspire, and develop an international team of 20 professionals, ensuring that the guest journey - from pre-arrival to departure - is seamless, personalized, and reflective of a true 5-star experience.

• Strategic Leadership: Manage the daily operations of the Front Desk, for a high-volume, 300+ room environment.
• Standard Bearer: Maintain and elevate service levels in line with Forbes 5
  
  * Standards and/or international 5-star benchmarks.
• Team Development: Mentor a diverse, multicultural team of 20, fostering a culture of excellence and professional growth.
• System Expertise: Drive efficiency through OPERA, ensuring guest data, key info and billing are managed with absolute precision.
• Guest Centricity: Act as the primary point of escalation for guest feedback, turning challenges into opportunities for "wow" moments.

The Profile

• The Experience: You have a proven track record as a Front Office Manager in a 300+ room 5-star hotel.
• Luxury Pedigree: Direct experience within a Forbes 5
  
  * rated or high-end 5
  
  * luxury international environment is essential.
• The Manager: You are a natural leader with experience managing large, international teams and a passion for multicultural work environments.
• Technical Proficiency: Expert-level knowledge of OPERA Cloud/V5 is required.
• The Personality: You are resilient, ultra-organized, and possess that specific Mediterranean flair for hospitality combined with a "perfectionist" mindset.
• Languages: Fluency in English is mandatory; other languages are advantagous.

Package & Benefits

• Salary: €3,000 – €4,000 Gross per month (depending on experience).
• Opportunity to work in a world-class destination with a prestigious international team.
• Career progression opportunities within a global luxury group