Reservations Agent - Central London!

Reservations Agent:

Central London – Temp role!

COREcruitment is working with a big restaurant group in London who are looking for a Reservations Agent to join them for 7 weeks! You will be responsible for booking, converting and dealing with day-to-day guest queries via the telephone. 

Requirements and Responsibilities:

• Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
• To meet expected KPIs and conversion targets set by management.
• Taking and inputting reservations accurately and efficiently.
• Maintaining a professional and positive work ethic.
  
  Delivering excellent guest service on the phone to all guests.
• Achieving monthly targets set by the business.
• Confirming reservations accurately and efficiently.
• Dealing with multiple restaurants as assigned by manager.
• Maintaining knowledge of sites, offerings, and company values.
• Being positive and responsive to any guest’s requests.
• Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
• Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
• Supporting on additional tasks where required.
• Fixed Term Contract, with potential to become permanent.

If you are keen to discuss the details further, please send me your CV to sophie@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.