Reservations Manager, multi-site! – Central London! Up to £50,000

Reservations Manager – Central London!

Location: Central London  

Salary: £50,000 plus bonus!

I am currently working with a multi-site/ venue hospitality company with multiple locations across London! This is a really exciting opportunity to join a growing business! They are looking for a Reservations Manager to join the team.

This role will be primarily based in the Head Office 4 days a week - this can be flexible! The Reservations Manager will be managing the reservations team and taking a hands-on approach.

They use SevenRooms as their booking system.

The salary is £50,000 plus a bonus!

Key Responsibilities:

• Support the Head of Guest Operations for pre-opening and restaurant launches.
• Maximize revenue opportunities before openings.
• Maintain and adapt reservation systems to maximize covers across the group.
• Monitor no-shows and last-minute cancellations and adjust reservation policies and overbooking tactics accordingly.
• Manage day-to-day operations of reservation agents.
• Collaborate with operations teams to provide requested reports on reservations, guest feedback, profiling, and other necessary reports.
• Monitor reception team bookings and allocations.
• Offer support and training to reception teams as required.

About you:

• 3 years of experience in reception & reservations.
• 5 years of experience in a hospitality environment.
• Excellent customer service skills.
• Minimum 3 years of team management experience.
• Strong organisational skills with the ability to work under pressure.
• Adaptability, positivity, and ability to thrive in a fast-changing and challenging environment.
• People-focused with a proactive attitude.
• Attention to detail and accuracy in work delivery.
• Excellent verbal and written communication skills.
• Initiative, self-motivation, and practical problem-solving abilities.

If you are keen to discuss the details further, please send me your CV to sophie@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.