Guest Experience Manager – New Opening

Location: Los Angeles, CA

Salary: $80,000 - $100,000

My client is seeking an experienced Guest Experience Manager for their planned new opening in Los Angeles.

This company is celebrated for its unique fusion of Japanese, Brazilian, and Peruvian cuisines, creating vibrant and innovative dining experiences.

With a dynamic atmosphere and creative culinary offerings, it has established itself as a destination for adventurous food enthusiasts seeking eclectic flavors and lively ambiance.

Responsibilities:

• Overseeing operations to ensure that guests receive high-quality service that exceeds their expectations
• Handling guest inquiries, feedback, and complaints promptly and effectively, striving to resolve issues and enhance guest satisfaction
• Training and coaching staff on customer service standards, communication skills, and problem-solving techniques to enhance the overall guest experience
• Collecting and analyzing guest feedback, reviews, and performance metrics to identify areas for improvement and implement strategies to enhance the guest experience

Ideal Guest Experience Manager:

• 2-3 years’ experience in a similar management role, preferably in the LA hospitality scene
• Experience in a high volume establishment
• Management experience for a 100+ team
• Strong problem-solving abilities and the ability to handle guest complaints and resolve issues quickly and diplomatically
• Strong leadership skills with the ability to effectively manage and motivate a diverse team

If you’re interested in this opportunity, please send your resume to Dylan today!

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