Quotations & Customer Support Specialist

£25,000 - £30,000 + Benefits

In order to provide a fully comprehensive, end-to-end administrative and quotation support service to our client's ever-expanding list of customers, a warm, engaging and professional individual with a naturally customer focussed approach is required to join the team with immediate effect.

Our client is a proud supplier of industry leading doors, windows and associated products.

With a diverse wealth of manufacturing experience and over 30,000 sq ft of production space they supply the trade nationwide with high quality products and great service at fair and honest prices.

The ideal Quotations & Customer Support Specialist will draw upon their recent customer service or support experience in a fast paced, SME office environment, to fully understand our client's customer requirements in order to provide accurate, time sensitive quotations.

The ability to quickly create open, warm and honest conversations with customers to truly understand their requirements is essential.

However, previous estimating or quotation preparation knowledge is not required as all relevant product and service training will be provided to the candidate that can demonstrate commercial awareness and a desire to join a successful, supportive team.

The role is office based, with no travel required.

Key Responsibilities:

  • Interpreting drawings and preparing accurate quotes and cost estimates for customers in a timely manner.

  • Using Window Designer (First Degree Systems) software to generate costs.

  • To have a good understanding of the technical specifications of SGGs product offering and advise customers accordingly (existing technical experience preferred, but not required).

  • Collaborating and communicating with sales and production teams in order to gather the necessary information for the estimation process.

  • Coordinate receipt of all necessary information before progressing to order, so production have all information required.

  • Maintain high levels of customer service at all times, communicating via email, over the phone and in person.

  • Manage and demonstrate products to customers in person in the showroom.

Skills & Experience

  • Experience in a customer focussed, support or administrative role OR demonstrable experience of working in a dynamic, commercially focussed role, ideally in a technical environment

  • Excellent communication, attention to detail and good customer service skills

  • The ability to understand basic technical concepts and ask appropriate design focussed questions

  • Proficient in Microsoft Office Suite with the ability to learn new software packages and platforms

  • Strong organisational and multi-tasking skills.

  • Excellent communication skills (listening & questioning)

  • Desire and focus to provide a successful, customer centric outcome

This is a great opportunity for an ambitious, engaging and highly organised individual to join a highly regarded and growing manufacturer.

An attractive salary is available alongside genuine career development opportunities and other employee benefits.

Apply now!

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