Repairs Surveyor

Our client based in Bristol are currently recruiting for a Surveyor to join their Responsive Repairs Team as soon as possible.

This is a full time, temporary position on an ongoing contract and is offering between £30 - £34 per hour Umbrella LTD (Inside IR35).

The purpose of the role is ensure that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done “right-first-time” and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.

Responsibilities:

• Carry out pre and post repairs, exchange and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams.
  
  Diagnose, assess and specify work required, in consultation with the customer.
  
  Order work through the Council's IT systems.


• Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, in order to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.


• Own repairs and complaints taking responsibility for actioning from end-to-end of the process.
  
  Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed and deadlines achieved successfully.
  
  Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets.
  
  Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.

Due to the requirement to carry tools and equipment the post holder must hold a full valid UK driving licence.

If interested or require more information, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk