Call Centre Operator / Administration Officer

Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.

Duties will include:

• Importing of new instructions
• Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
• Processing of work completed by Agents
• Handling telephone calls from Debtors, Agents, Clients and other organisations
• Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default
• Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
• Providing various statistical reports, management information and returns for clients
• Ensuring duties are carried out in accordance with the documented procedures
• Processing Trace and Investigation requests as and when required for Agents enquiries
• Handle and process Out of Area cases
• Undertake Emergency Procedure checks

The ideal candidate:

• Have excellent communication skills – written and oral
• Effective negotiation skills
• High standard of literacy and numeracy
• Ability to interpret and apply legislation
• Ability to work under pressure and to tight deadlines

Hours of Work:

8.30am – 5pm Monday to Friday

Salary: £23,795

Permanent position for the successful applicant

In order to be considered for this position or for further information please contact Gina or Sam on 01922 725445 submit your CV to commercial@tudoremployment.co.uk quoting ref: TEAPECCO/34

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1 For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!