Parts Advisor

Tudor Employment Agency are currently recruiting for a Parts Advisor to work for our prestigious client based in Stafford.

Overall Responsibility:

• To record stock and replenish all parts required to fulfil the requirements of the Service Centre
• To accurately identify customer parts requirements and efficiently process the orders, while ensuring the highest level of customer satisfaction
• Contribute to departmental compliance with company policies and industry guidelines
• To maintain stock levels of prescribed lines in the accessory job

Duties:

• Pick and allocate parts to Work Order jobs upon request from the Service Centre
• Manage customer parts and despatching to customers in their preferred method
• Recording the stock movement
• Keep customers informed if there are any delays or changes in the part specification/arrival
• Field general enquiries and resolves or refer where necessary
• Maintain an up to date knowledge of new or updated parts and ensure parts bulletins, lists and catalogues are read and stored
• Develop target times for supplier services (SLAs) and manage accordingly
• To ensure all transactions take place according to dealership policy
• To ensure the security of all monies received
• To maintain good relationships with all customers and their representatives
• To maintain professional relationship with suppliers
• Re-order stock when part quantity reaches minimum amount – at point of picking
• Check price is accurate on the system and amend if necessary
• Put away deliveries (goods inward) or forward promptly to Service Centre if already requested
• Carry out accurate periodic stock checks, reconciling CDK system
• To ensure all parts catalogues, manufacturers lists etc, updated and file
• To ensure that all credit sales are made to an authorised signatory or approved account
• To ensure the security of all cash and cheques received
• Ensure the Parts Manager is aware and kept informed of any relevant issues
• To check all incoming goods and notify the Parts Manager of any differences when inspecting the incoming goods
• To assist technical staff and others in parts identification and parts ordering as required

Ideal Candidate:

• Customer Facing both at counter and on phone as well as by email correspondence
• Attention to detail and strong administrative skills
• To have strong numeracy and literacy skills
• Parts systems experience
• To understand basic vehicle layout, function and location of parts

Benefits:

• Additional Leave
• Canteen
• Company Events
• Company Pension
• Employee Discount
• Life Insurance
• Private Medical Insurance
• Referral Programme

Hours of Work: Monday to Friday 8am – 5pm

Rate of Pay: £25,000 - £28,000 per annum

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk

Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RM

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!